Grok Bot says "Can't reach your computer". What should I do?
Last checked October 28, 2026 · Grok Bot changes often
Go in order — Retry, restart the app, Recover computer, then Update Bot's Computer. Use Reset only if all of those fail, because it restores the last snapshot and can lose recent work. In October 2026 many of these reports were platform-side (storage and host issues) and were fixed by staff without users doing anything, so check the official forum before resetting.
Each of your Bots runs on a shared cloud computer. When the app cannot reach it you may see Can't reach your computer, Starting desktop, Reconnecting, a blank Computer tab, or SEND AFTER RECONNECT on mobile.
Step by step
| Step | Where | What you lose |
|---|---|---|
| 1. Retry, or reopen the conversation | Error state | Nothing |
| 2. Restart the Grok Bot app | — | Nothing |
| 3. Recover computer (dialog: Recover Grok Bot's Computer) | When offered | Nothing stated; durable files and logins kept |
| 4. Update Bot's Computer | Settings → Computer | Nothing stated; durable files and logins kept |
| 5. Reset | Settings → Computer (mobile: Settings → Bot → Bot Computer → Reset Computer) | Recent or unsynced work |
Also make sure the app itself is current: Settings → Updates → Check for Updates. Updating the app does not reset the computer.
Before you press Reset
In October 2026 the official forum filled with reports of frozen or unreachable computers. Many were platform-side: a change that left computers without enough storage to start, host services going down, and an automatic re-creation that came up from an incomplete copy. In those cases staff fixed accounts directly, and in several threads explicitly asked users not to click Update, Recover or Reset while they worked on it.
So before Reset:
- Search the official forum for your exact error text and the date.
- Check the status page linked from the app.
- If you have a support ticket open, wait for their instruction.
Tip: voice still works sometimes
Several users found that voice chat or the Bots section of the Grok app still reached their Bot while the desktop could not. Useful for urgent tasks.
When asking for help
Include the app version, OS, the exact error, the Bot name, the time and time zone, and the conversation ID (right-click the Bot in the sidebar → Copy conversation ID). Never include passwords or codes.